As we said in the last step, templates provide a framework. Given how many people use builders to make a website nowadays, odds are there are a few sites out there with the same framework as yours. At the very least you will need to populate a chosen template with content specific to you. And to really stand out, you’ll need to do some customization. 

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Copy-past customer support answers. For example, we tried asking how many users they have, how many template options, etc. Yet, they wouldn’t be transparent and answer anything, instead of responding with, “In our webtool support department we do not have access to information concerning how many clients we have.” Seems more like they just didn’t feel like finding the answer for us. And when we asked a few other standard questions, they would just give us a link for the answer. Not very professional, but at least they have a 24/7 live support.
I’m pretty new to the whole web development/design aspect of things. I’ve tinkered before with free things but more specifically with forum design. I’m very interested in building a website but aside from having a main traditional website feel I’m looking to incorporate a forum to it. Would it be possible to do this with this WordPress/BlueHost tutorial here? Or would there be something you recommend for that sort of thing?
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