Our Squarespace support experience was not great. There are tons of resources available, but that’s also kinda the problem. There’s too much stuff and it’s not easy to find your way. We went looking for the live chat option, and unfortunately, that wasn’t much better. In order to reach the live chat, we had to fill out three drop-down boxes regarding our issue. Then, it still tries to send you over to an article or email. This repeated multiple times while we were waiting in the queue. They kept trying to send “how-to” articles, instead. Finally, we got on with an agent. But even that was slow. The entire process took around twenty minutes to get a simple answer to our question. And then, how did the support rep help? By sending us another link to a how-to article.
Video Marketing Awards
Just from these features it’s easy to see how it’s worth upgrading to unlock the best for your website. And the good news is, it won’t cost you an arm and a leg! Most basic plans start from around $5 a month. Moving from a free plan to a basic plan is a really affordable way of growing your site and adding these great features to maximise your online presence.